Terms & Conditions

IGL Smart Card-Retail

Definitions:

  • IGL Smart Card- Retail is a Programme which is owned and operated by IGL at IGL RO across Delhi & NCR and is targeted at individual vehicle owners.
  • “IGL RO” means select IGL retail outlets (CNG pumps) at which the IGL Smart Card will be accepted.
  • “Member” means a member of the IGL Smart Card Fleet Program on approval, which is, any business entity controlling a fleet of vehicles.
  • “Card” refers to the IGL Smart Card -Fleet
  • “Vehicle” refers to any CNG consuming unit.
  • ‘Data’ means personal information provided in the application form.

Membership Enrolment:

  • Membership is open to all individuals who are aged 18 (eighteen) years or more by Pre-login at www.iglsmartcard.com or Login at POS Terminals installed at IGL CNG Stations.
  • The enrolment fee is Rs. 50/- and is nonrefundable.
  • IGL Smart Card will be handed over to the Member on the spot at IGL CNG station after successful registration and payment of Enrollment Fees.
  • All cards will be provided with a PIN feature.
  • The card is non-transferable and intended for personal use only. Any liability arising due to card loss, misuse, or out of sharing of PIN consciously or otherwise, would render the Member liable for all losses.
  • The Member will be solely responsible for the inconvenience or inability to use the card due to forgetting the PIN till the time IGL Customer Care is intimated. The card will then The Member should take adequate precautions to protect the card and prevent damage.
  • Should a card be lost, a fresh application can be made for a replacement card on payment. The latest charges would be available on request and can be viewed on the website of the programme.
  • The loss of the card should be intimated to IGL Helpline immediately, and IGL shall arrange to hotlist the card. However, IGL will not be liable for any misuse whatsoever during the interim period.
  • If the hot listed card is subsequently found, it cannot be de-hotlisted and the card holder will have to apply for a replacement card.
  • All communication will be deemed to have been received by the Member and IGL bears no responsibility for communication not received or lost in the mail

Loading and Payment:

  • The card will have the electronic equivalent of cash loaded on the NFC Card which will be referred to as e-cash. The amount can be loaded with the Manager of the IGL RO having the loading facility.
  • The amount can also be loaded through many online & E- wallet options. The details are available at www.iglsmartcard.com
  • The e-cash is a payment towards future purchases.
  • The minimum load amount at each time would be Rs.300 per card. Any additional amount desired to be loaded will have to be in the multiples of Rs. 100/-
  • The Member permits IGL to use the ‘Data’ for marketing activities. However, IGL would ensure confidentiality.

General:

  • IGL reserves the right to discontinue IGLSmartCard- Retail membership to any Member who appears to be using the programme in a manner inconsistent with the terms and conditions or intent of the programme or any portion of the programme, including, but not limited to, reward redemption. IGL also reserves the right to discontinue membership for any Member who acts in a manner inconsistent with local or state laws, statutes or ordinances.
  • All interpretations of programme rules shall be at the sole discretion of IGL.
  • IGL reserves the right to add, modify, delete or otherwise change any of the rules, conditions, benefits, rewards or reward level pertaining to the programme at its sole discretion, with or without notice.
  • Any change of information must be notified on our Helpline Nos. and email us at support@iglsmartcard.com
  • The programme and any benefit, offering or the like relating to the programme, shall not be construed as to constitute a contract or otherwise establish a contractual relationship between IGL and any Member.
  • Nothing in the IGLSmartCard- Retail Programme rules is intended or shall be construed to create or establish any agency, partnership or joint venture relationship between IGL and the Members and partners.
  • The Programme has no predetermined termination date and may continue until such time as IGL decides to terminate the programme, at any time, with or without notice.
  • Each Member is responsible for remaining knowledgeable as to the programme rules and IGL will send Email and SMS to Members to advise them of matters of interest, including notification of programme changes However neither IGL nor programme management service providers nor the owners of participating outlets nor companies participating as partners in the programme will be liable for any failure to do so and will not be responsible for correspondence lost or delayed in the mail. The latest terms and conditions shall be available on request or can be viewed on the website of the programme.
  • All telephone instructions received and verified shall be deemed proper and IGL shall not be liable for executing these instructions in good faith. All such telephone instructions will be treated as having been written and signed.
  • Terms and conditions of IGL SmartCard- Retail Programme are governed by the laws of the Republic of India and will be restricted to the Delhi jurisdiction
  • Terms and conditions of the IGL Smart Card Programme are subject to change without prior notice and for further details Members may log onto www.iglsmartcard.com
  • The Terms and Conditions of the Prepaid Cards will be Part and Parcel of the Agreements signed earlier and vice-a versa with M/s IndusInd Bank.

IGL Smart Card-Fleet

Definitions:

  • “IGL Smart Card” is a program designed as a fleet & retail management tool and targeted to CNG vehicle fleets and individual vehicles in Delhi & NCR by Indraprastha Gas Limited, hereinafter called as “IGL”.
  • “IGL RO” means select IGL retail outlets (CNG pumps) at which the IGL Smart Card will be accepted.
  • “Member” means a member of the IGL Smart Card Fleet Program on approval, which is, any business entity controlling a fleet of vehicles.
  • “Card” refers to the IGL Smart Card -Fleet
  • “Vehicle” refers to any CNG consuming unit.

Membership & Enrollment for IGL Smart Card- Fleet.

  • Any business entity or individual with fleet size of minimum 2 vehicles can enroll into the IGL Smart Card- Fleet Program.
  • Any individual designated by the member for using the IGL Smart Fleet Card must be above 18 years of age.
  • Fleet can comprise all types of vehicles.
  • Applicants can only apply for the pre-paid facility on the card.
  • Incomplete and unsigned applications are liable to be rejected.
  • IGL reserves the right to grant or refuse membership to IGLSmart Card- Fleet Program.
  • Each business entity will be given only one card per vehicle.
  • Cards will be delivered to the Applicants authorized representative only after receiving the card cost and verifying the complete application form.
  • The member should take adequate precautions to protect the cards and prevent damage.
  • Should a card be lost, a fresh application can be made for a new one on payment. The latest charges would be available on request and can be viewed at the website of the programme.
  • All cards will be provided with a PIN feature to be activated on first usage.
  • Any liability arising due to card loss, misuse, or out of sharing of PIN consciously or otherwise, would render the member liable for all losses.
  • The loss of the card should be intimated to HelpDesk immediately, and IGL shall arrange to hotlist the card. However, IGL will not be liable for any misuse whatsoever during the interim period.
  • Any change of information as provided in the IGLSmart Card -Fleet Application Form must be notified to IGL Smart Card- Fleet Service Centre.
  • The IGLSmart Card -Fleet Program has no predetermined termination date and may continue until such time as IGL decides to terminate the Program, at any time, with or without notice.
  • The card cost is non-refundable.
  • All communication will be sent to the address given in the IGLSmart card -Fleet Application Form and it is the responsibility of the member to inform IGLSmart card Service Centre about any changes in the address.
  • All communication will be deemed to have been received by the member and IGL bears no responsibility for communication not received or lost in the mail or courier.
  • The member permits IGL to use the information provided in the IGLSmart card- Fleet Application Form for issuance of the card in marketing activities, but would ensure confidentiality.
  • All telephone instructions received and verified shall be deemed proper and IGL shall not be liable for executing these instructions in good faith. All such telephone instructions will be treated as having been written and signed.

Loading & Payment

  • The card will have the electronic equivalent of cash loaded on the NFC card which will be referred to as e-cash. The amount to be loaded through many options. The details are available at www.iglsmartcard.com
  • The minimum load amount at each time would be Rs. 500/- per card. Any additional amount desired to be loaded would be in multiples of Rs.100/-.
  • The e-cash is a payment towards future purchase.

General

  • IGL reserves the right to discontinue IGLSmart Card -Fleet membership to any member who appears to be using the program in a manner inconsistent with the Terms and Conditions or intent of the Program or any portion of the Program. IGL also reserves the right to discontinue membership for any member who acts in a manner inconsistent with local or state laws, statutes or ordinances.
  • All interpretations of Program rules shall be at the sole discretion of IGL.
  • IGL reserves the right to add, modify, delete or otherwise change any of the rules, conditions, benefits, pertaining to the Program at its sole discretion, with or without notice.
  • The Program and any benefit, offering or the like relating to the Program, shall not be construed as to constitute a contract or otherwise establish a contractual relationship between IGL and any IGL Smart Card -Fleet Member.
  • Nothing in IGLSmart Card -Fleet Program rules is intended or shall be construed to create or establish any agency, partnership or joint venture relationship between IGL and the members and partners.
  • Terms and conditions of IGL Smart Card Fleet Program are governed by the laws of the Republic of India and will be restricted to the Delhi jurisdiction under the Delhi High Court.
  • If you contact us by telephone we may record or monitor calls in order to avoid possible misunderstandings and help maintain customer service.
  • For SMS & Internet Terms & Conditions please visit www.iglsmartcard.com
  • *Terms & Conditions are subject to change without notice
  • The Terms and Conditions of the Prepaid Cards will be Part and Parcel of the Agreements signed earlier and vice-a versa with M/s IndusInd Bank.